Refund policy

At HueCrest, we believe that clothing should be something you genuinely enjoy wearing. Every T-shirt we offer is selected with attention to style, comfort, and everyday versatility. We want your shopping experience to feel straightforward, reliable, and enjoyable from the moment you place your order until your package arrives.

If something about your purchase does not meet your expectations, our return and refund policy is designed to help you find a reasonable solution.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order.

To qualify for a standard return, merchandise must meet the following conditions:

  • The T-shirt must be unworn, unwashed, and unused.

  • The item must remain in its original condition, without stains, odors, damage, or alterations.

  • Original tags, labels, and packaging should be included whenever reasonably possible.

  • Customers must provide an order number or another valid proof of purchase.

  • The return request must be submitted within the applicable return period.

Items that have been worn, washed, modified, or damaged after delivery may not qualify for a standard return unless the issue is covered by applicable consumer protection laws.

2. Items That Arrive Damaged, Defective, or Incorrect

We understand that receiving an item that is different from what you ordered can be disappointing.

If your T-shirt arrives damaged, defective, or incorrect, please contact our customer support team as soon as reasonably possible.

To help us investigate and resolve the issue, please provide:

  • Your order number.

  • A brief description of the problem.

  • Clear photographs showing the affected item.

  • Photographs of the packaging, if the package was damaged during transportation.

After reviewing your request, HueCrest may offer an appropriate solution, including a replacement, exchange, or refund, depending on the circumstances.

Customers will not be required to pay return shipping costs for items confirmed to have been incorrectly supplied or defective, subject to applicable law and the agreed resolution.

3. How to Request a Return

Please follow these steps before sending merchandise back:

Step 1 – Contact Our Team

Email UcioRami2314@outlook.co.th with the subject line "Return Request – [Order Number]".

Step 2 – Provide Order Information

Include your full name, order number, the item you wish to return, and the reason for your request.

Step 3 – Receive Return Instructions

Our team will review your request and provide the appropriate return instructions and destination details.

Step 4 – Send the Approved Return

Once your return has been authorized, carefully package the item and send it to the designated return address.

Please do not send merchandise to an address that has not been confirmed by our customer service team.

Designated Return Address:

HueCrest Returns
Attn: Alexandre Oliveira
403 Sky-Vue Dr
Raymore, MO 64083
United States

Customers are encouraged to retain their return shipping receipt and tracking information until the return has been completed.

4. Return Shipping Costs

For standard returns resulting from a change of mind, incorrect size selection, or personal preference, customers are responsible for the return shipping expenses unless otherwise required by applicable law.

If an item is confirmed to be defective, damaged upon arrival, or incorrectly shipped, HueCrest will arrange an appropriate return or replacement solution without charging the customer for the return shipping.

Our team will explain any applicable return arrangements before the merchandise is sent back.

5. Refund Processing

Once returned merchandise has been received and inspected, we will notify the customer of the outcome.

Approved refunds will generally be submitted to the original payment method within 5–10 business days after approval.

Please understand that the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

Refunds will normally include the eligible purchase amount and applicable taxes. Original shipping charges, if any, are refundable where required by law or where the circumstances of the return warrant it.

Because HueCrest currently offers free shipping, no original shipping charge is normally collected on qualifying orders.

6. Exchanges

If you would prefer a different size or another available T-shirt design, please contact our support team.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer an alternative product or an eligible refund.

To avoid unnecessary delays, customers should obtain approval and instructions before returning an item for exchange.

7. Cancellations and Order Changes

If you need to cancel an order or change its details, please contact us as quickly as possible after completing checkout.

We will make reasonable efforts to accommodate cancellation or modification requests before an order enters processing or fulfillment.

Once an order has been dispatched, cancellation may no longer be possible. In such circumstances, customers may use the standard return procedure where eligible.

Nothing in this section limits any cancellation or refund rights that cannot legally be excluded.

8. Missing or Undelivered Orders

If your order has not arrived within the expected delivery period, please contact us with your order number.

We will review the available shipment information and, where appropriate, work with the relevant delivery provider to investigate the matter.

If an order is confirmed lost or cannot be delivered, we will work with the customer to arrange a reasonable resolution, which may include a replacement or refund.

9. Statutory Consumer Rights

This policy is intended to explain HueCrest's voluntary return arrangements and does not replace or restrict any consumer rights available under applicable federal, state, or other mandatory consumer protection laws.

Where applicable law provides greater protection than this policy, the applicable legal requirements will prevail.

10. Contact Us

For questions about returns, exchanges, damaged merchandise, or refunds, please contact:

Store: HueCrest
Email: UcioRami2314@outlook.co.th
Return Contact: Alexandre Oliveira
Return Address: 403 Sky-Vue Dr, Raymore, MO 64083, United States

We appreciate your trust in HueCrest and will make reasonable efforts to handle every return request with care, clarity, and professionalism.